If you feel like StubHub cheated you, you could take action against them. Never, never, never list on multiple sites unless you have software to manage your tickets. For more information, please see our I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. The buyer can't just cancel the ticket willy-nilly, either. I was more than communicative. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. My ticket automatically transferred on that day and I was not able to make it. All Rights Reserved. Did you find it helpful? As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. For obvious reasons, this isnt usually a satisfying compensation. It is possible to request a refund on a purchased StubHub ticket manually. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Assured transaction was complete, voicemail received from Stubhub stating everything completed. I list everything from legendary rock band tickets to the newest pop sensation concerts. About an hour after I posted the tickets, I got a phone call from StubHub. Or if you received tickets different than what you paid for, you could request a refund. Click here for details See all additional. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. They did within a few hours. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. With only these four steps, your refund request is faxed. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, I have an $800 ticket tied up and I cant access my account. The company prides itself on being a Fan-to-Fan service. Seating Area: 104. StubHub made selling my Billie Eilish tickets last minute really fast and easy! After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. We are changing the way you register and sign-in to the StubHub Community. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. I cant afford this right now. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. It was absolutely terrifying. How do I know I can trust these reviews about StubHub? Thank you, you have successfully subscribed to our newsletter! And let's face it, that's the most important part. We found and bought tickets several weeks before the event. Help us improve this article with your feedback. All in, $1300 charged to my bank account for their mistakes. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. For example, on the sale of a $100 ticket, the buyer would pay $110. They said their fraud unit had not picked up on the fraudulent tickets until that day. Spent hours getting this sorted on three different calls. The tickets were to be sent to [] The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Ben - Los Angeles, California. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. Yes No Still Need Help? I spent two hours on the phone with customer support with no offer to replace my tickets. Wuld be 24 hours before I hear anything back. The event was cancelled and rescheduled to December, which we couldn't make. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Receive a full refund of your purchase 2. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Lesson learned. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Customer service all the way to your seat, 2000-2022 StubHub. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Sorry we couldn't be helpful. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. The guy was horrible and kept saying he understands my problem etc. Check your multitude of notes! Just log into your DoNotPay account using any. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I reset the email to be use. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Shame on StubHub for conducting their business this way. I have hockey season seats and sometimes list tickets. The money has already been paid to Stubhub but i have no tickets. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. I get there needs to be processed for security purposes but they have a ways to go to make things easy. I made an error when I listed my tickets for sale. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Stub Hub already has the original purchase amount! I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. So Stub Hub would get double the money if a seller cancels? 24/7 customer support: DoNotPay can be by your side during the process and help you sue any company in small claims court. Sells Music & Sports Tickets. You listed on multiple sites and therefore opened yourself to this possibility. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Lets dive into it right away. She explained to me that this dictated that they would need to cancel the charge. Ask the Community Contact Support Enjoy reading our tips and recommendations. The fault lies with you alone. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Help us improve this article with your feedback. ago That was the end of the conversation. No. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Do not ever EVER purchase your tickets at this scamming company of a business! Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Very difficult to believe. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Sorry but that's how it is. Another way you might reach the company is by sending them an email. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Sorry we couldn't be helpful. The group released two albums on Fearless Records, then moved to Atlantic Records in . The tickets were exactly what I advertised them as. Rich Text; HTML; Preview; Quote. You may conclude then that refunds on StubHub tickets are possible just not probable. From everything weve seen, the StubHub customer support is quite thin, to say the least. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? You state every phone call is recorded for quality. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. You were confused as you had never received. I am going through hell to get back my money through my banks dispute center and its been just awful. Under their sellers policy, section 3. Get a credit worth 120% of your original order or a full refund if an event is canceled. StubHub actually delivered the tickets electronically on about 11/24/22. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. The agent was not able to help me with a password reset. There are many more honest services out there. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Copyright 2022 Consumers Unified LLC. Our seller policies say we may charge your card if you can't send the tickets as promised. Was this answer helpful? POINTS & MILES. StubHub Reviews 2013-2022. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Cookie Notice They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. StubHub clearly does not! Customer service all the way to your seat, 2000-2022 StubHub. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . This is inexcusable for a large company not to have systems in place to prevent fraud. I had tickets that sold on a different platform without me knowing. If your order is canceled, you won't be charged. As others have replied, you don't have any grounds to dispute the fee. Removed the Apple ID. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Find more information about authorization holds. We value your privacy. and take advantage of this neat service whenever you need it. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. Unfortunately I did not read the reviews here and now I am scammed out of $800. and our The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Am I going to be charged? All you need to do is follow these short steps below: Voil! They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. Terrible experience wit StubHub. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. We never received our tickets. Hurry up and access DoNotPay from any web browser to check out everything we offer. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Expensive_Hunter_424 6 mo. Told me I am not getting paid. Unsubscribe at any time. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. Poor customer service is the biggest pet peeve to DoNotPay. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. They cost $4,970 (4,100). Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. MAB, they definitely charged him that. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Doesn't matter that the sales happened close together. Sit back and relax while we do the work. For example, even though they promise the return of money for canceled events, it can happen that youll only be. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. This failed too. Order Help; Ticket Delivery 10-23-2021 06:34 PM. StubHub is an eBay company that began selling and reselling event tickets in 2000. Lindsay is the author of this solution article. She explained to me that this dictated that they did not read the reviews and! 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