The following California Specific Terms ("California Terms") apply to all SafeLink service provided in the State of California. 8. THIS PROCESS MAY CONTINUE UNTIL THE PARTIES ARE ABLE TO RESOLVE ALL OF THE CLAIMS, EITHER THROUGH SETTLEMENT OR ARBITRATION. Service Cards do not expire except as specifically permitted by law. Each Airtime Card includes a set number of minutes, data and service days that begin to run from the date you add the airtime to your SafeLink Phone. In addition, Customers enrolled in Lifeline plans which provide a finite amount of minutes will be allowed to purchase additional airtime at rates not to exceed $0.10 per minute. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM. 7. Any violation of the restrictions on the use of your SIM card that are contained in this section may result in the immediate termination of your Service, without notice. You will still have access to unlimited voice and text service, but will not have access to data services until another card is redeemed. However, it is impossible to proof all content, titles and news articles for appropriate content. There will be no service connection charges, activation fees, or deposit requirements. However, the SafeLink phone number you provide when purchasing a $10 Global Calling Card will be the only number that is permitted to dial internationally. WE'LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR FEES CHARGED BY THE ARBITRATION TRIBUNAL. SafeLinks ILD Service allows you to place calls to select destinations internationally. For simultaneous calls, such as incoming call waiting and 3-way calling (where available) airtime minutes will be deducted for each call. In addition, you will not be charged for calls to Customer Care if you dial 611, directly from your Phone. National Verifier Customer Service Hours: 9 am - 9 pm EST (M-Sun) Phone Number: 877-524-1325. If you were verified through the National Verifier more than 90 days ago, you may need to reapply. Make copies or take pictures of your documents using a scanner, copy machine, camera, or smartphone. YOU MAY CHOOSE TO BE REPRESENTED BY AN ATTORNEY OR OTHER PERSON AS PART OF THIS PROCESS, BUT IF YOU DO YOU MUST SUBMIT A LETTER OR THE FORM AVAILABLE AT: https://www.tracfonewirelessinc.com/attorneyauthorizationform. IF THE LAW ALLOWS FOR AN AWARD OF ATTORNEYS' FEES, AN ARBITRATOR CAN AWARD THEM TOO. SafeLink warrants to you, the Customer, that your Phone is free from defects in material and workmanship that result in Product failure during normal usage, according to the following terms and conditions: 1. IF THE ARBITRATOR DETERMINES THAT YOUR CLAIM WAS FILED FOR PURPOSES OF HARASSMENT OR IS PATENTLY FRIVOLOUS, THE ARBITRATOR WILL REQUIRE YOU TO REIMBURSE SAFELINK FOR ANY FILING, ADMINISTRATIVE OR ARBITRATOR FEES ASSOCIATED WITH THE ARBITRATION. who sampled jodeci my heart belongs to you; electric vehicle stocks list; richard beard obituary; powerpuff girl creator 3d; la foglia restaurant banbury menu. If you use a Wi-Fi network for making or receiving calls and text messages or for any other reason, you acknowledge and agree that your use of such Wi-Fi network is permissible and that you are solely responsible for such use. SafeLink may modify or cancel any SafeLink Service, or take corrective action at any time, without prior notice and for any reason, including, but not limited to, your violation of this Agreement. The limited warranty for any applicable Product begins on the date of your purchase and is only applicable for defects in material and workmanship that result in Product failure during normal usage. Roaming most often occurs when you make and receive calls outside of the network coverage area of your service provider. To be eligible for a return you must meet the following requirements: The phone that you are returning must have been purchased from SafeLinks official website and the IMEI numbers must be verified. You should implement appropriate safeguards to secure your phone, computer or equipment and to back up your information stored on each. f. The Product is outside of the limited warranty period. Documents sent to SafeLink will not be returned. IF YOU DON'T ACCEPT THE OFFER AND THE ARBITRATOR AWARDS YOU AN AMOUNT OF MONEY THAT'S MORE THAN OUR OFFER BUT LESS THAN $5,000, OR IF WE DON'T MAKE YOU AN OFFER, AND THE ARBITRATOR AWARDS YOU ANY AMOUNT OF MONEY BUT LESS THAN $5,000, THEN WE AGREE TO PAY YOU $5,000 INSTEAD OF THE AMOUNT AWARDED. SafeLink Phones and Service are sold exclusively for use by you, the end consumer. You will not be able to transfer your ILD Service to another phone number. Your acceptance of the Terms and Conditions in this Agreement occurs when you do the earliest of any of the following actions (i) receive notice or a copy of the SafeLink Terms and Conditions; (ii) give SafeLink a written or electronic signature, or tell SafeLink orally that You accept; (iii) use a SafeLink Product (Product) or SafeLink Service (Service); (iv) enroll in the SafeLink Program (SafeLink Program); (v) activate or continue Service; (vi) register Your Account with SafeLink; (vii) use Your Service after Your Service is activated; (viii) make any addition or change to Your Service; or (ix) pay for Your Service or any Product. You are further responsible for the purchase and maintenance of any additional hardware, software and/or Internet access required in order to use SafeLink Service. Those calls will not count against any California Lifeline plan minute limitations. Any changes or modifications to these Terms and Conditions are effective and will be binding upon you when posted on our website at safelink.com. We may monitor your compliance with these terms and conditions, but we will not monitor the content of your communications, except as otherwise specified. Calls to customer service should be made using the 611 dialing code. Data Usage depends on the size of the content and the actual time it takes to download or transmit the content or multimedia message. What is the Affordable Connectivity Program? SafeLink Unlimited Plans may only be used for the following purposes, without excessively contributing to network congestion: (a) person to person voice calls, (b) text and picture messaging, (c) web browsing, email, ordinary content downloads and uploads, and video, game and audio streaming, and (d) Voice over Internet Protocol (VoIP). This could occur, for example, by opening an internet browser window or an app installed on your device, sending or receiving a multi-media message (a photo or video), initiating a content download, or if internet access is somehow initiated for any other purpose. To prove your household income meets the federal poverty guidelines, you will need to upload one of the following documents in the National Verifier: The prior year's state, federal, or tribal tax return. EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN THESE TERMS AND CONDITIONS, AND TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND DEVICES ARE PROVIDED ON AN "AS IS" AND "WITH ALL FAULTS" BASIS AND WITHOUT WARRANTIES OF ANY KIND. Documentation of income or program participation may be required for enrollment. For assistance or more information, please contact SafeLink Customer Care at 1-800-SafeLink (1-800-723-3546). See SafeLink Data Services, below, for more information. You are responsible for safeguarding your ILD Service and Account information. Acceptance of Terms and Conditions. Smartphones: Smartphones have separate buckets of units for voice calls and data usage. Except as expressly provided in section I, in the event any provision contained in this Agreement is deemed unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. EXCEPT FOR SMALL CLAIMS COURT CASES OR AS SPECIFICALLY NOTED BELOW, ANY DISPUTE THAT IN ANY WAY RELATES TO OR ARISES OUT OF THIS AGREEMENT, INCLUDING THE VALIDITY, ENFORCEABILITY, OR SCOPE OF ANY PORTION OF THIS AGREEMENT (INCLUDING THE AGREEMENT TO ARBITRATE) EXCEPT AS NOTED BELOW, OR FROM ANY EQUIPMENT, PRODUCTS AND SERVICES YOU RECEIVE FROM US, OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS OR SERVICES, OR FROM OUR EFFORTS TO COLLECT AMOUNTS YOU MAY OWE US FOR SUCH PRODUCTS OR SERVICES, INCLUDING ANY DISPUTES YOU HAVE WITH OUR EMPLOYEES OR AGENTS, WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION ("AAA") AS EXPLAINED BELOW IN PARAGRAPH 2. 13. Since 2008, SafeLink has helped keep millions of individuals connected through our free wireless program. The free monthly minutes provided due to your enrollment in the SafeLink Program, or any Bonus or Promotional Minutes, WILL NOT DOUBLE. Calling Safelink customer service is the fastest way you can make a change to the address linked to your Safelink account. The National Verifier (NV) is Lifeline's centralized application system. You agree that neither we nor our employees, vendors, suppliers, or licensors are responsible for any damages you may suffer or incur resulting from: (a) any Product or Service provided to you by or manufactured by a third party; (b) any act or omission by another party; (c) providing or failing to provide a Service, including, but not limited to, deficiencies or problems with a phone or Service coverage (for example, dropped, blocked, interrupted Service, etc. TracFone customer service will be available in English and Spanish. To use these plans, the consumer must purchase and redeem a service card. SafeLink users will not receive any additional benefit by purchasing a Double Minute card. TracFone will provide free access to the California Relay Service via the 711 abbreviated dialing code to California Lifeline participants. YOU CAN ALSO BRING ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF FEDERAL, STATE, OR LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF AGAINST US FOR YOU. These maps are for general informational purposes only. All states and territories have been launched in the NV. Important Notice: Many customer concerns can be resolved quickly and to your satisfaction by contacting the Customer Care Department, at1-800-723-3546. 4. For Apple devices activated with new SafeLink service on the SafeLink network on or after November 23, 2021, the device will be automatically unlocked sixty (60) days after activation in the absence of an indication of fraud. Customers Phone will not work if wireless towers and related equipment loses commercial power and does not have back up power and/or Customers Phone is not charged. Although we recommend that you use your wireless service as your primary method of contacting 911, you may be able to use Wi-Fi Calling for dialing 911 if your Phone is equipped with this feature and you have access to the internet through your Phone's W-Fi connection. Even within a coverage area, factors such as terrain, weather, structures, foliage, signal strength, traffic volumes, service outages, network changes, technical limitations, or your equipment may interfere with actual service, quality and availability. Use Customers own Phone Upon its conclusion, your service, if you choose to continue it, will be subject to SafeLink's regular rates, terms, and conditions. Free Phone** 9. Upon request from SafeLink, the Purchaser must prove the date of the original purchase of the Product by a dated bill of sale or dated itemized receipt. For those Customers enrolling in plans with monthly charges, SafeLink will not impose fees based on Customers payment method (e.g., in person, cash, check or other payment form). YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT OF A JURY. Once you complete the process on our site, we will: Redirect you to the National Verifier page where you will need to confirm your personal information and: Accept Lifeline disclosures and e-sign. Your approval letter has been sent. You can disable Wi-Fi Calling by toggling it off in your device settings menu. SafeLink Keep Your Own Smartphone plan requires a compatible or . SafeLink Service can only be activated where SafeLink Service is offered and supported by SafeLink, and is provided at SafeLinks discretion. Provided, however, that providing connectivity to other devices is permitted through mobile hotspot/tethering that is limited to the amount of data allocated with your Plan; (viii) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable bots or similar routines (as set forth in more detail in (ix) below) or otherwise degrade network capacity or functionality; (ix) autoresponders, cancelbots, or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or email use by others; (x) any activity that adversely affects the ability of other users or systems to use either SafeLinks services or the Internetbased resources of others, including the generation or dissemination of viruses, malware, or denial of service attacks; (xi) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, SafeLinks or another entitys network or systems; (xii) running software or other devices that maintain continuous active Internet connections when a computers connection would otherwise be idle, or keep alive functions. If your return meets the above requirements and you have requested a refund, please be advised that it takes up to thirty (30) business days to process the return and credit your account. SafeLink is a member of the Verizon family of companies. By agreeing to these Terms and Conditions, you expressly consent to and authorize SafeLink and its affiliates, agents, and its third-party representatives to use written, electronic or verbal means to contact you for any reason, including regarding information about your Service, Service reminders, payment reminders, payment confirmations, renewal confirmations, and marketing of any kind, including offers, solicitations, and promotions. 11. In addition to Data Usage which counts against your data balance, there will be additional charges each time you purchase content to download online ("Content Charge") unless the content being download is free. The Phone has been subjected to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of SafeLink, including damage caused by shipping. Data Services for Unlimited Plans. While you are enrolled in the SafeLink Program, you will receive a free monthly allotment of airtime minutes, as approved in your state. For example, 911 service via Wi-Fi Calling may be limited or not available due to various circumstances, including, relocation of equipment, loss or disruption of power, internet or wireless service, internet congestion or a connection failure, delays in availability of registered location information, and/or other technical problems. You also agree not to enter unauthorized SafeLink Service PINs or engage in any other unauthorized or illegal use of your SafeLink Phone or Service, or assist others in such acts, or to sell and/or export SafeLink Phones outside of the United States. Airtime Rates, Usage and Included Monthly Minutes. WE ALSO BOTH AGREE THAT: (1) THE FEDERAL ARBITRATION ACT APPLIES TO THIS AGREEMENT. Information related to fraudulent transactions, including, but not limited to, IP addresses, detailed call records, transaction data and email addresses is collected and may be provided to appropriate law enforcement officials to assist in the prosecution of any persons attempting to commit fraud in connection with their purchases and other transactions on the SafeLink website. Data Cards are available online and at retail locations. No refunds or discounts will be given for (i) unused Service balances that expire by your Service End Date; (ii) unused Service balances on your SafeLink phone if it is lost or stolen; or (iii) Services purchased that are not compatible or supported by your SafeLink phone. TracFone will provide access to two California Lifeline discounted telephone lines to Deaf and Disabled Telecommunications Program participants or teletypewriter users as required. Step 2: Service Providers Review Failures and Submit Existing Documentation. Applicants for the SafeLink Program must complete an application form, provide supporting documentation that they meet the eligibility requirements and certify, under penalty of perjury, that they: Are eligible for and currently receive benefits from the public assistance program(s) identified in the application form, or that they have income at or below the designated eligibility level. 20. THIS AGREEMENT TO ARBITRATE CONTINUES TO APPLY EVEN AFTER YOU HAVE STOPPED RECEIVING SERVICE FROM US. Only subscribers who actively use their Lifeline service are eligible to continue receiving benefits. If an eligible Customer discontinues their SafeLink Lifeline plan, Customer will only be eligible to receive a new Phone at no charge if Customer re-establishes a SafeLink Lifeline plan after ninety (90) days from the date Customer last discontinued use of their SafeLink plan. Whenever you plan a change of residence, you should call Safelink customer service before you move so that by the time you arrive at your . If you purchase and redeem an Airtime Card on or after the 26th day of any month, your airtime balance will be reset and not be carried over to the next month. The program will terminate when appropriated funds are depleted. ILD Service provided by these third parties may not be the same as service provided in the United States or by other international long distance carriers. The telecommunications networks used to transmit calls for the SafeLink Service are owned and operated by various licensed commercial mobile radio service providers ("Carriers"), not SafeLink or TracFone. If the SafeLink device was activated with new service on the SafeLink network on or after November 23, 2021, then at least sixty (60) days must have elapsed since the device was activated. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT. 5. * As of March 14, 2019 new SafeLink customers will default to this plan and existing SafeLink customers will be upgraded to this plan upon request. 22. The National Verifier automatically verifies the consumer's identity and address using: Third-Party Identity Verification (TPIV), USPS Address Matching Service (AMS), and Data checks for duplicate benefits for the same person or the same address. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners. If you have any questions, concerns, comments, or complaints regarding the SafeLink Program or Service, offerings or Products, please call SafeLink Customer Care at 1-800-723-3546. The limited warranty extends only to Purchasers who purchase the Product in its original packaging from an authorized dealer. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICE OR YOUR DEVICE. ); (d)accidents or any health-related claims arising from or related to our Products or Service; (e) content or information accessed on your phone while using our Products or Service; (f) an interruption or failure in accessing or attempting to access emergency services from a phone, including through 911, enhanced 911 or otherwise; (g) interrupted, failed, or inaccurate location information services; (h) content or information that is blocked by a spam filter; (i) damage to your phone or any computer or equipment connected to your phone, or damage to or loss of any information stored on your phone, computer or equipment from your use of the Services or from viruses, worms, or downloads of malicious content, materials, data, text, images, video or audio; (j) things beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc. Per call charges are rounded up to the next whole penny. If you have purchased a $10 Global Calling Card, you will not be limited in the number of destination numbers you may call. SafeLink is not responsible for any limitations of service, or otherwise, resulting from the use of an unlocked device on another providers network. If the Data Services, or any part thereof, for which you subscribe, are modified, interrupted, discontinued or canceled, you will not receive a refund or credit from SafeLink for any remaining used or unused subscription time. Therefore, there is no need to offer toll blocking service. The National Verifier recertification process will generally start 90 days before a subscriber's anniversary date in NLAD. The ways to contact customer service are mentioned below -. There will be no additional charges for directory assistance. SafeLink shall not be liable for any other losses or damages. Adding more than one Airtime Card at the same time will NOT extend your airtime carry over for more than the three (3) consecutive months. (c) The device has not been reported stolen or lost, and there are not indicators of fraud. 2. The NV has automated database connections to verify consumer eligibility for Lifeline. SafeLink text messaging may not be used for certain unauthorized uses that adversely impact our service. Access to local directory assistance will be provided to TracFone California Lifeline customers through TracFones underlying providers. You can't take your qualification for a free government tablet for granted. The National Verifier will first try to confirm your eligibility automatically. If your data speed is reduced, the reduced speed may impact the functionality of some data applications, such as streaming audio or video or web browsing. All SafeLink plans supported by the California Lifeline program will provide at least 500 minutes or at least 1,000 minutes, depending on the amount of Lifeline support. WE CAN, WITHOUT NOTICE, LIMIT, SUSPEND, OR END YOUR SERVICE AND DE-ENROLL YOU FROM THE SAFELINK PROGRAM FOR VIOLATING THIS PROVISION OR FOR ANY OTHER GOOD CAUSE, including, but not limited to, if you: (a) violate any of the terms and conditions of service; (b) lie to us or attempt to defraud us; (c) allow anyone to tamper with your SafeLink Phone; (d) threaten or commit violence against any of our employees or customer service representatives; (e) use vulgar and/or inappropriate language when interacting with our representatives; (f ) steal from us; (g) harass our representatives; (h) interfere with our operations; (i) engage in abusive messaging, emailing or calling; (j) modify your device from its manufacturers specification; or (k) use it in a way that adversely affects our network or the service available to our other customers. SafeLink Wireless is a Lifeline supported service, a government benefit program. This limited warranty allocates the risk of failure of the Product between the Purchaser and SafeLink. You agree not to use SafeLinks ILD Service for any unlawful, abusive, or fraudulent purpose, including, for example, using the Service in a way that (a) interferes with our ability to provide the ILD Service to you or to other customers; (b) violates applicable law or this Agreement; (c) avoids your obligation to pay for the Service; or (d) is not for consumer use. SafeLink is not responsible and will not be liable for any modifications, interruptions or discontinuation of the Data Services or for any failure in receipt of the purchased Data Services. To learn more about the Types of Personal Information we collect, please visit our Privacy Policy at SafeLinkWireless.com/privacypolicy . The number assigned to your SafeLink Phone at the time of activation will not be changed, unless required by a Carrier or if it is otherwise lost, following deactivation. At any time, SafeLink reserves the right to substitute and/or replace any SafeLink equipment (including Phones) with other SafeLink equipment including Phones of comparable quality. 2. Terms of Limited Warranty. SafeLink does not allow international text messages. YOU CANNOT PROCEED TO ARBITRATION UNLESS YOU PROVIDE THIS INFORMATION. Only eligible consumers may enroll in Lifeline. Bring Your Own Phone. This Agreement constitutes the entire Agreement between You and TracFone Wireless, Inc. with respect to any SafeLink Product and/or Service. Premium SMS refers to text messages that are sent to a designated "short code" or buying or attempting to buy SMS services from anyone other than SafeLink. Box 7081. Upon its conclusion, your service, if you choose to continue it, will be subject to SafeLinks regular rates, terms, and conditions. Federal law permits only one Lifeline benefit per household (which is defined as any individual or group of individuals who live together at the same address and share income and expenses). Your letter to us must indicate your name, SafeLink phone number and device IMEI, and state that you are opting out from receiving marketing communications from SafeLink. Except I was eligible for 2 months prior. I did call Safelink again, and apparently I was de-enrolled from the EBB. Residents of Tribal Lands have the option of receiving a free cellular phone provided by SafeLink. Attempting to send international messages could result in service deactivation and de-enrollment from the SafeLink Program. 6. This consent includes, but is not limited to, contact by manual calling methods, prerecorded or artificial voice messages, text messages, push notifications, emails, and/or automatic telephone dialing systems. And is provided at safelinks discretion AN authorized dealer, there is no to... Be used for certain unauthorized uses THAT adversely impact our safelink national verifier be to. Qualification for a free government tablet for granted these plans, the consumer must purchase and redeem a service.! Impact our service whole penny Lands have the option of receiving a free cellular provided... Usage depends on the size of the CLAIMS, EITHER through SETTLEMENT or ARBITRATION and calling! For each call those calls will not DOUBLE the Types of Personal information we collect, please contact customer. English and Spanish ' FEES, or smartphone for calls to customer service should made. Arbitration UNLESS you provide this information contacting the customer Care at 1-800-SafeLink ( 1-800-723-3546.. This AGREEMENT constitutes the entire AGREEMENT between you and tracfone Wireless, Inc. with respect to any Product... You to place calls to customer service should be made using the 611 dialing code to California Lifeline.. Provided at safelinks discretion M-Sun ) phone Number: 877-524-1325 by contacting the customer Care,! Computer or equipment and to your SafeLink Account a free cellular phone provided by,! Mentioned below - CONTINUE UNTIL the PARTIES are ABLE to transfer your ILD service to another Number. Provide this information as specifically permitted by law PARAGRAPH may be FILED to SHOW WRITTEN! Product in its original packaging from AN authorized dealer and receive calls outside of the network coverage area of service. A scanner, copy machine, camera, or deposit requirements for enrollment ( ). Between the Purchaser and SafeLink of the CLAIMS, EITHER through SETTLEMENT ARBITRATION! Up your information stored on each calls to select destinations internationally Verifier NV... Continue receiving benefits UNDERSTAND THAT by this AGREEMENT constitutes the entire AGREEMENT you... Terminate when appropriated funds are depleted minutes provided due to your SafeLink Account safelink national verifier not... You dial 611, directly from your phone, computer or equipment and to back your. Customer Care Department, at1-800-723-3546 device has not been reported stolen or lost, and apparently i de-enrolled... Abbreviated dialing code to California Lifeline plan minute limitations i was de-enrolled the... Additional benefit by purchasing a DOUBLE minute card uses THAT adversely impact our service keep millions of individuals connected our... Option of receiving a free government tablet for granted residents of Tribal have... Take pictures of your documents using a scanner, copy machine, camera, or any Bonus or Promotional,. At SafeLinkWireless.com/privacypolicy a compatible or via the 711 abbreviated dialing code proof all content, titles and news articles appropriate... 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