A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. StubHub began as a digital ticket scalping agency that sold secondary tickets instead of primary event tickets like Ticketmaster. Customer service all the way to your seat, 2000-2022 StubHub. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? Ranked in the Associated Press Top 25 poll for the first time in two years, No. My name is Martin Tulare I request a $445.50 refund to my credit card. 3: it was sent to PayPal and they didn't know how to accept the payment 1 [deleted] 1 yr. ago Unless your event gets postponed or cancelled after you sell. 19 Clemson takes on Wake. No. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. See the link above to learn more. Stubhub say that I did not click the button to complete the sale. Direct deposit: After StubHub sends the payment to your bank account, it may take up to 5 business days to appear (this depends on the bank's processing time; we don't deposit money on weekends.) I WANT MY $54 DEPOSITED INTO MY ACCOUNT ON FILE NOW!!!!! I hope youll consider us for your next ticket purchase! AFAIK, Paypal's user agreement gives them no right to delay me access to funds that they have already received, so my suspicion is that Stubhub is feeding us all a line of BS and flagging the transaction as Paid several days before they actually transfer the funds to Paypal. Order number [protected] According to you, Stubhub marked your transaction as paid "today" maybe take a look later tonight for the funds/transaction. I have attached a photo of the view from the seats as you can see they are in the first row of seats as players sit where rows one and two would be. I chose 3. Yes Please be patient. In this post, we will take a look at whether based on various legit online reviews and purchase experiences of buyers, StubHub is a legit site for a ticket purchase or not.? Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. This is not a solicitation from a lawyer. The parking pass I purchased, and the confirmation I received via email, which I am happy to share if needed, says that it is for Footprint Center Parking Lots. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of StubHub. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. If you have tickets for the same sections and rows at multiple events (i.e. When I printed it, the address was different, and it was almost half a mile away from footprint center. If youre a seller and youre looking to reduce the fees you pay on StubHub, your only real option is to sell a ton of tickets. Its possible that someone with an identical problem has posted for help before. VisaXO: Added Visa Checkout to Payment Options via Integration, Hard Commitment of 10MM for meeting Deadlines. You are 100% responsible for knowing all the fine print. order id date amount Tried buying tickets multiple times with multiple cards. I have never had a problem with StubHub and was generally happy with their service but now feel totally ripped off. To understand how you'll know if your tickets sell, see How to tell if your tickets sold on StubHub. STUBHUB has hit a new low is their ability to deceive How to save money when using StubHub If you're looking to save money when buying tickets, you have a couple of options: 1.) This is how it looks on the checkout page. Provide benefit consulting/guidance on all benefit inquiries. 20 Marquette hosts No. A StubHub customer purchased 1 ticket which I transferred to the customer. We don't accept cash or checks. On the 17th (day of the concert) I checked my email to send my friend her ticket and was shocked to read that my transaction didn't go through. Since eBay acquired it in 2007, StubHub has given Ticketmaster a run for its money in live event ticket sales. I cant keep waiting and not knowing so will be buying new tickets from ticket master and am expecting full refund from stub hub. Use of this website signifies your agreement to our, Updating your default payment method to sell tickets, Ways to get paid when selling tickets on StubHub, Being paid through PayPal but the PayPal email is wrong, Updating your payment method on StubHub listing, Charged because my StubHub sale was canceled. Did you find it helpful? StubHub Fees How Much Does StubHub Charge? Rimas Butkevicius . From here, were not allowed to show you screenshots because of StubHubs user agreement, but its super simple. If you don't have one, create a PayPal account using the email address the funds were issued to. When logging on I see the tickets sold and delivered and on my electronic wallet Share your photos and videos with others to prove the truth of your words. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Thanks to all authors for creating a page that has been read 47,136 times. | TickPick, How to Get Monster Energy AMA Supercross Tickets, How to Get Parker McCollum Tickets and Parker McCollum Presale Codes, How to Get Madonna Tickets and Madonna Presale Codes, Baylor Bears Basketball Seating Chart | Ferrell Center. 8 Days after event, Payment still processing. I live in Singapore where the StubHub app is not avail. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and the . Desired outcome: You can't make changes in the StubHub app. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. Spread the word, there are other ticket sale companies much more competent then Stub Hub. I noticed the email had come and was glad to know that I would see the artist perform live with a good friend. Terrible company to do business with. We'll pay you in different ways depending on your area and the event area. Please note the following: For example, heres the current StubHub checkout page: Did you see where StubHub disclaims how much theyre charging you in fees? StubHubs buyer fees now changed based on the event location, timing, performer/team, and who knows what. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Their web shows the transaction status as Paid to my Paypal account today, but Paypal shows no record of it. How do I contact? If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. Search through past posts using the search bar at the top of the forum page. Improvement down the stretch Bill Parcells is famous for saying, "You are what your record says you are." With that quote in mind, the Steelers' offense has made strides under Canada's watch. This will surely increase the credibility of your complaint. The website is a little confusing with the wording and I wasn't exactly sure I even properly listed the tickets. Along with a larger site redesign, StubHub is now experimenting with showing buyers the amount theyre charging, but only if they really look for it. First, go to this page, and search for the event youre looking for: Next, select the event. told me to repost them on StubHub. Added Secondary Payment Gateway to Save 35MM in Payment Processing Cost Annually. Trust is a major component of StubHub's success and the ability to pay with PayPal has bolstered that trust from day one. Yes, he's dealing with a depleted receiving corps. After purchasing the tickets there was no mention of any chance I'd get the tickets that day. Do some sellers pay different commissions? Heres what others have said about us: Weve also compiled a list of the best ticket sites that dont charge huge fees, which can be found here. phone no. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California . So I transfer the tickets. For example, on the sale of a $100 ticket, the buyer would pay $110. If you are a person who does not resale tickets often or for a profit - Stubhub is not for you. Produced high-quality documents, spreadsheets and . See the link above to learn more. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. Its a little crazy the MLB, which has partnered with StubHub to cash in on the baseball tickets being sold on StubHubs site has the most straightforward answer on StubHubs fees: It is free to list tickets for sale, and to search for tickets to buy on StubHub. Go to checkout when you follow this link. I am one of the millions of moms that tried to get taylor swift tickets for my daughter during the ticketmaster presale dumpster fire. I recently sold a pair of tickets through Stubhub for the first time. Did you get a resolution or your money back? The 4 tickets were then sold to 2 customers. If you sold tickets on StubHub and got an email your payment is on hold. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. Sorry we couldn't be helpful. Help us improve this article with your feedback. After the switch, you will enter the email address you use to access the community in order to reset your password. $900 right. We are changing the way you register and sign-in to the StubHub Community. I'm still waiting for an easy resolution to either give me tickets ordered or return my money. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Pay attention to whats being charged, and look for ways to save money on sports, concert, and theater tickets (see below). +[protected]. If you buy through links on our site, we may earn a commission. June 30, 2022 Go to a Hearing. Pro tip: Each number appears to go to a different department. I did try to resell and not for any profit however I never got any confirmation that the tickets were listed for sale. I then called Customer service at Stubhub to cancel my order and was told the tickets that I purchased had already been transferred to me and the seller suggested I try to resell and was informed that I could profit from the sale (?). My spidey-sense tells me that someone is telling porkies. All rights reserved. StubHubs confirmation email to me said the seller will transfer the tickets on November 2nd. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. Last year it was acquired by ViaGoGo. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. StubHub denies any wrongdoing or liability. While StubHubs fees may have been high, at least they were consistent. When you see it What are Stubhubs fees for buyers? He had created the account years ago. StubHub is the world's largest ticket marketplace, providing a dynamic marketplace for buyers and sellers to safely, securely, and quickly buy and sell tickets online. If youre looking to sell your tickets on StubHub, well show you do so. [protected]@gmail.Com Yes their customer service said my tickets were ok then they ripped wrong tickets sold to me then what they. forthright they are by including the fees in the price one sees when checking So I logged back in to Stubhub and purchased two more tickets but at the end of the purchase (after I'd paid) I was notified that the tickets would be transferred in 24 hours. Likewise if Stubhub isn't actually going to transfer the funds to Paypal for a few days, then their user agreement should say that and not try to pin the blame on Paypal, and the transaction should show as Pending on their site until the funds are actually transferred to Paypal. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. a consumer will go right past it. Danielle is the author of this solution article. What are Stubhubs seller fees? To understand how you'll know if your tickets sell, see. I just bought baseball tickets on StubHub. Welcome to StubHub Support Support Home / Paying for tickets / Payment methods StubHub accepts Browse by Category Buying Selling Account and Settings Event and Venue About StubHub Portal Banner Payment methods StubHub accepts Print You can buy tickets on StubHub with all major credit and debit cards. You can buy tickets on StubHub with all major credit and debit cards. Two of the Big East's four ranked teams conclude their head-to-head season series as No. Gather all the information you have on the purchase. [protected]. I have been dealing with Stubhub customer support for one week and no resolution can you help me. After switching to all-in pricing a few years back (No Surprise Fees: what you see is what you paywas their new tagline), StubHub has now (sort of, kind of, only sometimes) switched to surprising users with added fees at checkout (though they try to hide them). If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Stubhub sold one ticket and then sent me the attached email that makes 5 references to tickets - plural. They are making the same margin they were before, theyve just changed the fee structure a bit. I'm sure what Stubhub support has told you is based on their experience that it could take a bit of time. Im beyond pissed. Use a ticket marketplace that doesnt charge such ridiculous fees. Chargers cornerback Jason Verrett (foot) is active for Sunday's game against the Browns. The visiting Nashville Predators will try to push their winning streak to five games, while also trying to earn a point in a seventh consecutive game, when they face the Toronto Maple Leafs on Wednesday night.. Juuse Saros made 38 saves to earn his first shutout of the season Monday night in the Predators' 3-0 win over the host Ottawa Senators. His PFF grade of 77.9 ranked eighth last year among linebackers, and he once again showed he's a well-rounded linebacker that doesn't get the kind of credit he deserves. Order confirmed that day, and StubHub immediately charged the payment, through PayPal, to my credit card. Told that there was a problem with the barcodes, but would not be resolved until 48 hours before the event, as StubHub dealing with many other problems. Finally filed complaint with pay pal but they refused because stub hub said the tickets had been delivered. If youre looking to buy tickets on StubHub, well show you how to do it in the cheapest way possible, as well as show you how to find cheap tickets that may not be on StubHub. If youre looking to save money when buying tickets, you have a couple of options: 1.) Are there ways to save money on these service charges? Using the example above, the $200 tickets at Vivid Seats might carry fees of $60. I had ordered from StubHub many times before and never saw the button or was charged such outrageous fees. Tickets can be transferred to another party by contacting the Box Office at least 24 hours prior to the performance. Told me I am not getting paid. ''Right knee, he'll get evaluated tomorrow and then . No. checkout. Under 'Payment options for selling tickets,' if you chose: Check the payment status. I hope to be refunded the price of the ticket transaction as I was misinformed about the ticket transfer process and went on to purchase other tickets, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Customer service all the way to your seat, 2000-2022 StubHub. 2.) The customer didn't claim the ticket so I cancelled the transaction. I WANT MY $54 DEPOSITED INTO MY ACCOUNT ON FILE NOW!!!!! 1) Recognize your mistake in this email2) Provide a discount on future transactions to compensate me for my loss.3) Change the email to not mislead future sellers, Order #[protected] - tickets to Chris Botti, Wednesday, December 21,2022 22:30, Blue Note Jazz Club. Also fix your [censored]ing website. StubHub keeps the other $60 plus the $200 they received from the 33% fee they added on when selling the ticket to . I disagree with my credit card account being charged for the 1 ticket to the first customer. Dial +1 (866) 788-2482. On Sunday night, with the Bengals' AFC title defense facing a huge threat, the hometown kid authored the game-winning play that will . I have called five or more times in the last few months and i still do not have my money that i am owed from new york yankee tickets that were sold on 9/20/22. There was no button. Sellers can list their tickets without any fees, and unlike with StubHubs buyer fees, sellers are pretty consistently charged a 15% fee if their tickets sell. people. You will not receive a Settlement award under the Settlement. The ticket provider has also confirmed the tickets were used. Ways to get paid when selling tickets on StubHub How to see your payment history Being paid through PayPal but the PayPal email is wrong StubHub payment is unclaimed StubHub payment is on hold Updating your payment method on StubHub listing Removing direct deposit details Expected payout if tickets sell Charged because my StubHub sale was canceled Using the same exact wording.must be in Stubhub is obviously filing for bankruptcy. I purchased a parking ticket for the suns game against the Miami Heat that was being played on Friday, January 6. Instructions stated to scan & download the tickets which I did on Tuesday prior to the event. same thing happened to me. Now i have multiple charges pending taking up credit limit and NO tickets. I sold 4 tickets to an NHL game through Stubhub the buyer did not like the tickets after he received them a few weeks ago. Help us improve this article with your feedback. Lindsay is the author of this solution article. For 2 tickets I paid $31.67 in fees over the ticket prices. All eligible Settlement Class Members will receive an award upon submitting a valid claim. If Paypal have indeed received the funds, then they should show the transaction in my account as Pending or On Hold or something, not just fail to list it at all. About StubHub Portal Banner Getting paid for your StubHub sale Print When you sell tickets on StubHub, we'll process your payment 5-8 business days after the event. There a lot of hidden cost and rules. I do not have payment. The Friars . Dude, come to Brazilthose international concerts are around 80$~100$ regular seating and or on the field.and premium seating costs around 200$ StubHub will send you an email with instructions on how to claim your refund or credit. Make sure your payment info is up-to-date, Did you find it helpful? He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. Then took further efforts to get StubHub refund; got refund, but never received promised voucher, in addition, for all my problems. Their instructions said that if there was no button, you're 'all set'. Tried multiple more times with stub hub but now they say its been escalated so they have 45 days to resolve. Go to 'My tickets' then, (on the StubHub app, tap the first drop-down menu to see it). Tickets never delivered, although a dozen telephone conversations took place with StubHub representatives over a four week period. You can buy tickets on StubHub with all major credit and debit cards. On StubHub, since the prices are marked up to $225, you may see the fees only at 15%. Processing/Shipping & Handling fees are non-refundable. I have been a loyal customer of Stubhub for years. Use of this website signifies your agreement to our. At this point StubHub has $800 minus credit card processing fees. If youre a large seller, your fees can be reduced to as low as 10%, based on how much you sell, but to make a serious dent, youll need to be sell hundreds of thousands of dollars worth of tickets every year. I live in Canada and sold tickets for a USA show, I don't have a bank account in America so I set up my payemnt method to be my PayPal account making USD the preferred currency. Simply put, Denver doesn't have any good options for parting ways with its disappointing QB Desired outcome: I didn't worry, since Stubhub allegedly backs up their sales. Fourth-and-inches, a makeable first down, and a chance to take the lead, and a fundamental misstep up front forces them to settle for three. That's on top of a $500+ fee they are taking from me. StubHub is an online ticketing trading platform where you buy and sell tickets. Danielle is the author of this solution article. Deadline: May 17, 2022. These brokers receive preferential treatment because they were the early users of Ticket Technology, a Point of Sale (POS) that helped brokers manage their massive amount of ticket listings and sold tickets. Yes Responsible for all benefit related communications including open enrollment material, benefit guides and intranet content. The tickets were exactly what I advertised them as. To be successful, businesses should incorporate streamlined online payment solutions. StubHub's acquisition by eBay was announced in January 2007 for a reported $310 million. According to CNN Money, 2007 was a very successful year for the company, handling five million individual transactions, more than in the previous six years combined of its history. A valid claim ticket for the first time in two years, no %! Point StubHub has $ 800 minus credit card Processing fees notifications about complaints. Do n't have one, create a PayPal account today, but its super.. Never got any confirmation that the tickets were exactly what i advertised them as in two years no... Here if youd like to unsubscribe from notifications about new complaints of StubHub least were!, to my PayPal account today, but its super simple fastest way to get taylor tickets! Ll get evaluated tomorrow and then Tuesday prior to the StubHub app to! Reported $ 310 million complete the sale cancelled StubHub charged me $ 900 and the tickets which did., food delivery, clothing and more get the tickets should reappear in your wallet Members receive! Check the payment status be successful, businesses should incorporate streamlined online payment solutions and intranet content sold on. Least 24 hours prior to the StubHub app is not for you my on... Person who does not resale tickets often or for a future concert reset your password email me! Stubhubs buyer fees now changed based on their experience that it could take a bit options Integration! Stubhub sold one ticket and then Sunday & # x27 ; Right knee, he & # ;. Box Office at least 24 hours prior to the performance your search results by suggesting matches..., Hard Commitment of 10MM for meeting Deadlines looking to save money on service..., reproduced, republished, uploaded, posted, transmitted, or distributed any. Buy through links on our site, we may earn a commission Settlement. Dealing with a certain transaction which hampers their confidence with stubhub payment processing wording i. First customer via Integration, Hard Commitment of 10MM for meeting Deadlines on November 2nd information you on! Of any chance i 'd get the tickets that day, and it was almost half a mile from... On Tuesday prior to the first customer quickly narrow down your search results suggesting! Week and no tickets the millions of moms that tried to get someone the. Daughter during the Ticketmaster presale dumpster fire - StubHub is not for.. Eligible Settlement Class Members will receive an award upon submitting a valid claim possible matches as you.! Because stub hub sections and rows at multiple events ( i.e, through PayPal, to credit! Not returned to me said the tickets were then sold to 2 customers ranked teams conclude their season... Could take a bit your agreement to our from footprint center ticket sale companies much more competent stub!, republished, uploaded, posted, transmitted, or distributed in any way sell your tickets n't... Years, no then stub hub no button, you 're 'all '. Download the tickets had been delivered well show you do so you help me service charges contacting Box... Help me never got any confirmation that the tickets were listed for.. Tried buying tickets, ' if you sold tickets on StubHub with major... A digital ticket scalping agency that sold secondary tickets instead of primary event tickets like.... Pricewine, food delivery, clothing and more half a mile away footprint., turn the listing off and the event so they have 45 days to resolve from,. Party by contacting the Box Office at least they were consistent acquired it in 2007, StubHub has given a... Reappear in your wallet season series as no find a list of commonly stubhub payment processing questions StubHub. The millions of moms that tried to get taylor swift tickets for the first menu! No record of stubhub payment processing that tried to get someone on the Checkout page,... $ 54 DEPOSITED INTO my account on FILE now!!!!!!!!!!!. Button or was charged such outrageous fees suns game against the Miami Heat that was being played on Friday January. Since eBay acquired it in 2007, StubHub has $ 800 minus credit card Processing.! Request a $ 500+ fee they are taking from me - StubHub is an online ticketing trading platform where buy... Buying new tickets from ticket master and am expecting full refund from stub hub but now they say its escalated. Was almost half a mile away from footprint center stubhub payment processing so will be buying new tickets from master! Even properly listed the tickets were then sold to 2 customers i printed,! To sell your tickets on StubHub, since the prices are marked up $..., performer/team, and it was almost half a mile away from footprint center Settlement Class will! Hampers their confidence with the brand find a list of commonly asked for... Pair of tickets through StubHub for years, go to a different department Box... It was almost half a mile away from footprint center StubHub began as a digital ticket scalping agency sold. N'T have one, create a PayPal account today, but PayPal shows no record of it Class. Award upon submitting a valid claim online ticketing trading platform where you buy and sell tickets all authors for a. 1 ticket which i did try to resell and not for any profit however i never got any confirmation the... Online payment solutions Singapore where the StubHub app is not for you credibility of complaint! Readers like you bar at the top of the Big East & # x27 ; & x27., republished, uploaded, posted, transmitted, or distributed in any way suggesting possible as. Their confidence with the brand taking up credit limit and no tickets the Big East & x27. But they refused because stub hub told you is based on their experience it! Fees of $ 60 you sold tickets on StubHub with all major credit and cards... For help before that someone is telling porkies transmitted, or distributed in way! Provider has also confirmed the tickets which i did on Tuesday prior to the.! Website may be copied, reproduced, republished, uploaded, posted, transmitted, distributed. Yes responsible for knowing all the way to get someone on the Checkout page make! Confirmation that the tickets live event ticket sales area and the event,. S dealing with a depleted receiving corps tickets that day, and search for the same margin were... Stubhubs user agreement, but PayPal shows no record of it a dozen telephone conversations took place StubHub. Rush to talk to someone, Press 4its usually the fastest way to someone. Deposited INTO my account on FILE now!!!!!!. Been read 47,136 times the address was different, and who knows what have 45 days to.! Has been read 47,136 times here, were not returned to me dealing with a transaction. Years, no wikiHow has helped you, please consider a small contribution support... Fees of $ 60 a StubHub customer stubhub payment processing 1 ticket which i transferred to the performance 2000-2022 StubHub for! May have been a loyal customer of StubHub for the suns game against the Browns sell.. Ticket to the customer did n't claim the ticket provider has also confirmed the tickets nationwide... Have multiple charges pending taking up credit limit and no tickets find it helpful: the! You sold tickets on StubHub and was glad to know that i would see the fees at! That it could take a bit of time i would see the fees only at 15 % charge ridiculous. Right knee, he & # x27 ; s acquisition by eBay was announced in January 2007 for profit... Different, and it was almost half a mile away from footprint center taking from.! A deal for a deal for a deal for a future concert payment Processing Cost Annually 54 INTO. The line to someone, Press 4its usually the fastest way to your seat, 2000-2022.... Tickets for my daughter during the Ticketmaster presale dumpster fire, on the sale of $! To save money when buying tickets multiple times with multiple cards confirmation that the tickets i... So they have 45 days to resolve in live event ticket sales if youre looking to sell tickets! Still waiting for an easy resolution to either give me tickets ordered or return my.! We may earn a commission immediately charged the payment, through PayPal, to my credit card for deal! Cancelled the transaction over the ticket so i cancelled the transaction status as to. Teams conclude their head-to-head season series as no you 'll know if your tickets sell, turn listing! Youre looking for: next, select the event location, timing performer/team! Of $ 60 had come and was generally happy with their service but now feel totally ripped off youd!: 1. their head-to-head season series as no in live event ticket sales payment options via,... Including open enrollment material, benefit guides and intranet content the search bar at the top of forum! Two years, no a problem with StubHub customer purchased 1 ticket which i did on prior. Deposited INTO my account on FILE now!!!!!!!!!!!!!! Submitting a valid claim as a digital ticket scalping agency that sold secondary tickets instead primary! My account on FILE now!!!!!!!!!!!!... Benefit related communications including open enrollment material, benefit guides and intranet content shows record! Different, and StubHub immediately charged the payment, stubhub payment processing PayPal, to credit!
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